Shipping policy
Effective Date: September 11, 2026
Thank you for shopping with Stay Hook’d. The following policy explains where we ship, how orders are processed, and what customers can expect after placing an order.
ORDER PROCESSING AND PRODUCTION
Stay Hook’d products are printed and fulfilled on demand through our third-party fulfillment provider, Ninja Print on Demand (“NinjaPOD”). Because products are created after an order is placed, processing includes product preparation, printing, quality review, packaging, and shipment preparation.
Orders typically ship within 2–4 business days, depending on the product and level of customization. Business days do not include weekends or holidays.
The 2–4-business-day timeframe refers to production and processing before an order leaves the fulfillment facility. It does not include the carrier’s transit time after shipment.
Processing times may be longer during holidays, periods of unusually high order volume, product shortages, severe weather, or other circumstances outside our reasonable control.
SHIPPING DESTINATIONS
Stay Hook’d currently ships to eligible addresses within:
- The United States
- Canada
Available shipping destinations and methods will be displayed during checkout. Orders cannot be shipped to destinations that are not available for selection at checkout.
Shipments outside the continental United States, including shipments to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and Canada, may require additional transit time or incur additional charges.
SHIPPING RATES
Shipping charges are calculated and displayed during checkout based on the order, destination, and available shipping method. Customers will have an opportunity to review all applicable shipping charges before completing their purchase.
For Canadian orders, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply. Unless those charges are collected during checkout, they are the responsibility of the recipient.
SHIPPING CARRIERS
NinjaPOD selects the carrier used to fulfill each order based on the delivery address and available shipping service.
More than 90% of eligible orders are shipped through Amazon Ground, which may provide deliveries seven days per week, including weekends. Orders addressed to P.O. boxes, APO/FPO addresses, rural locations, Canada, and certain other destinations may be shipped through the United States Postal Service or another available carrier.
Stay Hook’d cannot guarantee that a particular carrier will be used for an order.
DELIVERY TIMEFRAMES
Carrier transit times begin after an order has completed production and has been transferred to the shipping carrier.
Any delivery date shown at checkout, included in a shipment notification, or provided by a carrier is an estimate—not a guaranteed delivery date. Delivery may be affected by carrier operations, weather, holidays, destination, service interruptions, address errors, or other circumstances outside the control of Stay Hook’d.
Orders needed for holidays, birthdays, events, or other specific dates should be placed as early as possible. Stay Hook’d does not guarantee arrival by a particular date unless that guarantee is expressly provided in writing.
ORDER TRACKING
A shipping-confirmation email containing tracking information will be sent after an order ships. Tracking information may require 1–3 business days after shipment to become active or display updated movement in the carrier’s system.
If tracking information has not updated after three business days, please contact Stay Hook’d at orders@shopstayhookd.com and include:
- Your full name
- Order number
- Email address used to place the order
Customers should direct order questions to Stay Hook’d rather than contacting NinjaPOD directly.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review the recipient’s name, street address, apartment or unit number, city, state or province, postal code, and country before submitting an order.
If an address correction is needed, contact us immediately at orders@shopstayhookd.com. Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed after an order has been submitted.
Stay Hook’d is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated address information provided by the customer. If a package is returned because of an address issue, we will contact the customer regarding available reshipment options and any additional shipping charges before reshipping the order.
DELAYED OR MISSING PACKAGES
If an order appears delayed, customers should first review the tracking information and allow time for the carrier to provide an updated delivery status.
If tracking has not updated for an extended period, or if a package appears to be lost in transit, contact us at orders@shopstayhookd.com. Stay Hook’d will review the order and, when appropriate, work with NinjaPOD and the shipping carrier to investigate.
If tracking shows that a package was delivered but the customer cannot locate it, the customer should:
- Verify that the shipping address on the order is correct.
- Check the delivery location, mailbox, household members, neighbors, front desk, leasing office, or other secure delivery areas.
- Allow until the end of the delivery day for the carrier to complete or update delivery.
- Contact the carrier using the tracking number.
- Contact Stay Hook’d if the package remains missing.
Any eligibility for a replacement, reprint, store credit, or refund will be determined under our Refund and Return Policy and applicable law.
DAMAGED PACKAGES OR ORDER PROBLEMS
If an order arrives damaged, contains an incorrect item, or has a printing or product-quality issue, please follow the reporting instructions in our Refund and Return Policy.
Retain the product, packaging, shipping label, and photographs showing the condition of the shipment, as these may be needed to evaluate the issue.
IMPORTANT NOTICE TO OUR CANADIAN CUSTOMERS
Import Duties & Taxes: Orders shipped to Canada are sent DAP (Delivered at Place). This means that the product price and shipping charge collected at checkout do not include customs duties, import taxes, brokerage fees, or carrier clearance charges that may be assessed when the package enters Canada. Any sales tax displayed and collected at checkout is separate from these import-related charges.
Payment Upon Delivery: As the recipient, the customer is responsible for paying any applicable duties, import taxes, brokerage fees, or carrier handling charges assessed by Canadian customs or the delivery carrier.
Refused Shipments: Refusing or failing to claim a shipment because import-related charges are unpaid does not cancel the order. Original shipping charges are nonrefundable, and the customer is responsible for any return-to-sender fees incurred. Any remaining eligibility for a refund will be determined under our Refund and Return Policy.
POLICY UPDATES
Stay Hook’d may update this Shipping Policy when its fulfillment practices, available destinations, carrier services, or business operations change. The version posted on the website at the time an order is placed will apply to that order, except where otherwise required by law.
CONTACT US
For questions about shipping or an existing order, contact:
Stay Hook’d
Email: orders@shopstayhookd.com
Please include your order number when contacting us about an existing purchase.